Shipping policy

Shipping Policy

Effective Date: 07/01/24

At Spaceport Printing (Spaceport Additive LLC), we are committed to delivering your custom 3D printing orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.

1. Order Processing Time

All our products are custom-made to order. The processing time for each order varies based on the complexity and size of the project. On average, the processing time is between 5-15 business days. We will provide an estimated processing time when your order is confirmed.

2. Shipping Methods and Costs

We offer several shipping options to meet your needs:

  • Local Pickup (Free): Available for customers in the Space Coast area.
  • Standard Shipping (Domestic): Estimated delivery time is 3-7 business days after order processing.
  • Express Shipping (Domestic): Estimated delivery time is 1-3 business days after order processing.
  • International Shipping: Delivery times vary based on destination and customs regulations.

Shipping costs are calculated at checkout based on the shipping method selected and the destination.

3. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to check the status of your shipment.

4. Delivery Times

Delivery times vary based on the shipping method selected and the destination. Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as customs processing or carrier delays.

5. Customs, Duties, and Taxes

For international orders, customs, duties, and taxes may apply and are the responsibility of the customer. We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost during shipping, please contact us immediately at info@spaceportprinting.com or call us at 321-544-0286. We will work with the carrier to resolve the issue and ensure you receive your order.

7. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Email: info@spaceportprinting.com
Phone: 321-544-0286

Spaceport Printing (Spaceport Additive LLC)